Marksgate Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Marksgate Storage provides self-storage and related storage services to customers in the UK. By making a reservation, signing a storage agreement, accessing a unit, or otherwise using the service, you agree to be bound by these terms. These conditions are intended to be clear, fair, and practical, and they should be read together with any booking confirmation, site rules, inventory notes, or written notices issued by Marksgate Storage. Where there is any inconsistency, the specific written agreement for your booking will apply first, followed by these terms.

For the purposes of these terms, the words “we”, “us”, and “our” refer to Marksgate Storage, and “you” refers to the customer, business, organisation, or individual named on the booking. If you are booking on behalf of another person or entity, you confirm that you have authority to bind that person or entity to these terms. These terms are designed for domestic and commercial storage use only and do not create a tenancy, bailment beyond the limits stated here, or any landlord and tenant relationship.

We reserve the right to update these terms from time to time to reflect operational, commercial, or legal changes. Any updated version will apply from the date stated in it or, where required, after reasonable notice. Continued use of the storage service after an update takes effect will be treated as acceptance of the revised terms. Customers are encouraged to review the terms regularly, especially before renewing, extending, or changing their storage arrangement.

Booking a unit with Marksgate Storage can be completed through our standard reservation process, subject to availability and acceptance by us. A booking is usually made by providing your name, contact details, intended use, preferred unit size, and any other information we reasonably request for verification and risk assessment. We may refuse, suspend, or cancel a booking where we reasonably believe the requested use is unsuitable, unlawful, unsafe, or inconsistent with our policies. A reservation does not guarantee a unit until we have confirmed it and received all required payments and documents.

Before access is granted, you may be asked to provide identification, proof of address, business information, or other records necessary for compliance, security, and fraud prevention. You must ensure that all information provided during the booking process is true, complete, and up to date. If your circumstances change, including the name on the booking, the intended contents, or the expected storage period, you must notify us promptly so that we can assess whether any amendment or additional conditions are required.

Where a booking is made online, by phone, or in person, the booking confirmation will normally set out the unit size, start date, minimum term if any, charges, and any special conditions. You are responsible for checking the details carefully before confirming the booking. If there is an obvious error in the confirmation, you should notify us without delay. We may correct administrative errors and are not bound by a mistaken price or description where the error was reasonably obvious or where correction is permitted by law.

Charges for the storage service may include the first rental period, deposits, lock fees, administration charges, insurance-related amounts where applicable, access fees, late fees, cleaning charges, disposal charges, or other sums stated in the booking documents. Unless otherwise agreed in writing, all fees are due in advance and must be paid by the payment method accepted at the time of booking or renewal. We may require a deposit to secure the booking, and any deposit may be applied against unpaid charges, damage, cleaning, or other sums lawfully due to us.

All payments must be made on time and in full without deduction, set-off, withholding, or counterclaim, unless required by law. If a payment fails, is reversed, or becomes overdue, we may suspend access, charge reasonable administration fees, charge interest to the extent permitted by law, and take steps to recover outstanding amounts. You remain responsible for all fees accrued until the storage agreement is ended in accordance with these terms and the unit has been fully vacated and inspected.

We may vary our prices from time to time for new or renewed periods of storage. Any change in price will apply from the date notified to you or from the renewal date, depending on the arrangement. If you pay by card, direct debit, standing order, or another recurring method, you must ensure that payment details remain valid and that sufficient funds are available. Failure to maintain valid payment information may be treated as a breach of the agreement.

Either party may end the storage agreement by giving the notice period stated in the booking confirmation or, if none is stated, by giving reasonable notice. Notice should identify the customer and the unit and should be given in a form we can reasonably verify. The storage period continues until the notice expires, all charges are settled, the unit is emptied, and the key, access device, or lock arrangements are returned or dealt with as instructed.

If you cancel before the start date, a cancellation charge or loss of deposit may apply where permitted by law and where we have incurred costs in holding or preparing the unit. If you cancel after the start date, you remain liable for rent and other sums up to the end of the applicable notice period or minimum term, unless we agree otherwise in writing. Any refund due will be calculated after deducting amounts you owe for storage, damage, cleaning, administration, or other lawful charges.

We may terminate or suspend the agreement immediately, or on shorter notice than usual, where you breach these terms, provide false information, fail to pay, use the premises unlawfully, or create a health, safety, or security risk. Where termination is required because of unlawful conduct, prohibited goods, or serious safety concerns, we may also restrict access, notify relevant authorities where appropriate, and take any reasonable steps necessary to protect property, persons, and the premises.

You must not store any item that is illegal, hazardous, stolen, offensive, flammable, explosive, corrosive, toxic, perishable, or otherwise unsuitable for storage. The unit must not be used for living, sleeping, manufacturing, trading from in a manner that breaches site rules, or any activity requiring regulatory approval that has not been obtained. You are responsible for ensuring the contents are packed, labelled, and secured appropriately and that they can withstand normal storage conditions.

Waste regulations apply strictly to the use of the service. You must not leave waste, rubbish, bulk packaging, contaminated materials, animal waste, liquid waste, electrical waste, or any other refuse in a unit, common area, or external bay unless we have expressly agreed otherwise in writing and the disposal arrangement complies with law. You are responsible for removing all unwanted contents when vacating the unit and for disposing of them through lawful channels. Any item left behind may be treated as abandoned, and we may arrange disposal at your cost.

You must comply with all applicable UK waste laws, environmental rules, and duty of care obligations, including any requirements relating to segregation, storage, transport, and lawful disposal. If we reasonably believe that waste has been improperly deposited, mixed, hidden, or abandoned, we may recover the costs of sorting, removal, disposal, decontamination, and any associated penalties or third-party charges where permitted. We may require evidence that regulated waste has been handled by an authorised person and may refuse storage where the proposed contents present a waste-management risk.

Our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for loss or damage to your property unless directly caused by our proven negligence and then only up to the limits stated in the storage agreement or otherwise required by law.

You are responsible for insuring your goods for their full replacement value while in storage, including against theft, fire, flood, accidental damage, vermin, moisture, mould, and other risks that a prudent owner would normally insure against. Any insurance arranged through us, if offered, is subject to its own terms, exclusions, and claims conditions. We do not provide comprehensive insurance unless expressly stated in writing, and any reference to insurance does not alter your duty to maintain appropriate cover.

We do not accept responsibility for loss caused by events beyond our reasonable control, including but not limited to extreme weather, flood, fire, strike, power failure, utility interruption, civil disorder, malicious damage by third parties, or acts of government or public authority. We are also not responsible for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Your statutory rights, where applicable, remain unaffected.

Access to the premises or unit may be subject to security procedures, operating hours, identification checks, surveillance, permit conditions, or other reasonable controls. You must not share access credentials or permit unauthorised persons to use your unit. If you allow another person to access the storage space, you remain responsible for their conduct as if it were your own. We may refuse access where we reasonably believe it is unsafe, unauthorised, or in breach of these terms.

You must keep the unit locked with a suitable lock unless we instruct otherwise, and you must remove all contents at the end of the agreement. If you fail to vacate on time, we may continue charging rent until the unit is emptied and surrendered. Any lock left in place or access device not returned may be cut, replaced, or otherwise dealt with at your expense where reasonably necessary. We may inspect an empty or suspected-abandoned unit in accordance with applicable law and operational needs.

We may move, handle, or make safe goods without prior notice where we reasonably consider it necessary to prevent injury, damage, contamination, nuisance, or breach of law, or to comply with an emergency request by emergency services or another authority. Any such action will be proportionate to the risk and, where possible, recorded. You agree to cooperate with any reasonable request we make to mitigate loss, preserve safety, or confirm the lawful contents of the unit.

These terms, the booking confirmation, and any applicable site rules form the entire agreement between you and Marksgate Storage in relation to the service. If any part of the agreement is found to be invalid or unenforceable, the remainder will continue in force. A failure or delay by us in enforcing any right will not prevent us from enforcing it later. Any waiver must be made in writing and will be limited to the specific circumstances in which it is given.

We may assign or transfer our rights and obligations under these terms where reasonably required for business, operational, or legal reasons. You may not transfer your rights or obligations without our prior written consent. No person other than the parties to the agreement has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999, unless a written agreement expressly provides otherwise.

These Service Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the storage service, these terms, or the booking agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law requires otherwise. By using the service, you agree that the legal interpretation of the arrangement will be determined under that legal framework.