Accessibility at Storage Marks Gate
Storage Marks Gate is committed to making our storage services and information easy to use for everyone, including disabled customers, visitors, and staff in the Marks Gate area. This Accessibility Statement explains how we work towards an inclusive, usable, and accessible experience across our website and our storage facilities, and how you can contact us with any accessibility requests.
Our accessibility commitment
We aim to follow the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, motor, and cognitive disabilities. By working towards WCAG 2.1 AA, we aim to provide a more usable experience for everyone in Marks Gate and beyond.
Accessibility is an ongoing process. We regularly review our website design, content, and customer journeys to identify and fix barriers and improve clarity, layout, and navigation.
Using our website with assistive technologies
Our website is designed to work with common assistive technologies, such as screen readers, screen magnifiers, and speech recognition software. We use headings, lists, and descriptive text to help users understand the structure of each page and move through content more easily.
Images that are important for understanding content are given descriptive text alternatives, so that screen reader users can understand the same information. Decorative images are marked so that they do not create unnecessary noise for assistive technology users.
Screen reader support
We aim to ensure that our pages can be read in a logical order by screen readers. Headings are arranged in a meaningful hierarchy, and important content is presented in text wherever possible. Interactive elements, such as forms and buttons, are labelled so that their purpose is clear when read aloud.
Where we use icons or visual indicators, we provide a text label or description wherever this helps to clarify the action or information for screen reader users.
Keyboard navigation
Our website is designed to be used with a keyboard alone, without the need for a mouse or trackpad. Users should be able to move through links, buttons, and form fields using the Tab, Shift plus Tab, and arrow keys. The element in focus is highlighted so you can see where you are on the page.
Where features use interactive components, we work to ensure that all controls and options are keyboard accessible. We also avoid using keyboard shortcuts that might interfere with assistive technology commands.
Content clarity and readability
We aim to use clear, straightforward language and consistent layouts, so that information about our storage units, pricing, access hours, and services in Marks Gate is easy to understand. Text is structured into short paragraphs and sections with headings, helping users to scan and locate details quickly.
We consider colour contrast when choosing text and background colours to help users with low vision, colour vision differences, or who are viewing content in bright or low light conditions.
Facilities and services at Storage Marks Gate
At our Marks Gate storage location, we aim to support an accessible on site experience, including clear signage where possible, staff support for customers who may need assistance moving items, and flexible arrangements where reasonable adjustments are needed. Please contact us in advance if you have specific accessibility needs so we can discuss suitable options.
How to request assistance or give feedback
If you experience any accessibility barriers when using our website or services, or if you need information in a different format, such as large print or easy read, you can contact us using the contact form on our website or by visiting our Marks Gate facility in person during staffed hours.
When you contact us with an accessibility request or feedback, please describe the page, service, or situation, and tell us how we can best support you. We will review your request and aim to respond with a suitable solution or an update on our progress within a reasonable time frame.
Continuous improvement
We are committed to improving accessibility on an ongoing basis. As our services and website evolve, we will continue to assess, test, and refine our design and content with accessibility in mind, so that Storage Marks Gate remains as inclusive and welcoming as possible for every user.
