Storage Marks Gate Privacy Policy
This Privacy Policy explains how Storage Marks Gate collects, uses, stores and protects personal data relating to our self‑storage services. It applies to all Storage Marks Gate customers and prospective customers in our service area, as well as individuals who contact us or visit our premises in connection with our services.
We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is designed to give you clear and transparent information about our data processing activities and your rights.
Who this Privacy Policy applies to
This Privacy Policy applies to all individuals in our service area who use, have used, or enquire about Storage Marks Gate services, including self‑storage unit rentals, related services, and any ancillary products. It also applies to visitors to our premises and to individuals whose data we process as part of providing services to our customers, such as authorised contacts or payers.
Types of personal data we collect
We collect and process different categories of personal data depending on your relationship with Storage Marks Gate. This may include:
Identification details such as full name, title, date of birth, and identification document details where required for security or legal purposes.
Contact details such as residential address, correspondence address, and details required for billing and notification about your storage unit or account.
Account and contract information such as storage unit number, contract start and end dates, access permissions, payment history, and records of your interactions with us regarding your contract.
Payment and billing information such as billing details and information required to process payments. Card or bank details are handled in accordance with applicable security standards and may be processed by payment processors acting on our behalf.
Security and access data such as access codes, key or fob numbers, vehicle registration numbers, CCTV footage from our premises, and logs of access to the facility where applicable.
Communication data such as records of correspondence, queries, complaints, and feedback you send to us, as well as notes of our communications with you about our services.
Marketing preferences such as your choices about receiving marketing communications and information about services or offers.
How we collect personal data
We collect personal data in several ways, including:
Directly from you when you make an enquiry, obtain a quote, sign a contract, make a payment, or otherwise interact with us in person or through other communication channels.
From your use of our premises when you access our facility, use your access credentials, or appear on CCTV systems used for safety and security purposes.
From third parties where they are authorised to act on your behalf or where you have authorised us to deal with them, such as joint account holders or authorised contacts.
Lawful basis for processing
We only process personal data where we have a lawful basis under data protection law. Depending on the situation, this may include:
Contractual necessity where processing is required to enter into or perform a contract with you, such as enabling you to use a storage unit, manage your account, process payments, or handle requests and instructions relating to your contract.
Legal obligation where we must process data to comply with legal and regulatory requirements, including record‑keeping, tax obligations, fraud prevention, security and safety obligations, law enforcement requests, or court orders.
Legitimate interests where processing is necessary for our legitimate business interests or those of a third party, and where your rights and freedoms do not override those interests. Examples include improving and operating our services, securing our premises and assets, preventing and detecting fraud or misuse, and communicating with you about your existing services.
Consent where you have given clear consent for a specific purpose, such as receiving certain forms of marketing communications. You can withdraw consent at any time, although this will not affect processing that has already taken place before withdrawal.
How we use your personal data
We use personal data for purposes that include:
Providing and managing storage services, such as creating and administering your account, allocating and managing storage units, and ensuring that only authorised individuals have access.
Processing payments, issuing invoices, collecting outstanding amounts, and handling financial administration related to your contract.
Ensuring the security and safety of our premises, staff, customers, and stored goods, including through the use of access control systems and CCTV where in place.
Responding to enquiries, providing customer support, dealing with complaints, and communicating with you about your account, contract changes, and service updates.
Carrying out internal management, reporting, and business planning, including analysing how services are used and improving operations, while applying appropriate safeguards.
Sending you service‑related messages and, where permitted, marketing information about services or offers that may be of interest, respecting your communication preferences.
Data retention and storage
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the context of collection.
In general, we keep customer account and contract data for a defined period after the end of your contract, to handle queries, potential disputes, and legal obligations. Financial records and invoices are retained for statutory periods required by tax and accounting laws. CCTV footage, access logs, and security data are kept for limited periods appropriate to security objectives, unless longer retention is justified by an incident or legal requirement.
When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in a way that protects your privacy.
Data processors and sharing of personal data
We may share personal data with trusted third parties who act as data processors on our behalf. These processors provide services such as payment processing, customer account software, secure data hosting, document storage, or maintenance of our security systems. Processors are only permitted to process personal data under our instructions, for specified purposes, and subject to appropriate contractual and security safeguards.
We may also share personal data where necessary with professional advisers such as accountants or legal advisers, with insurers in connection with insurance products or claims, and with public authorities or law enforcement agencies when required by law or to protect our rights, our customers, or the safety of individuals and property.
We do not sell your personal data. Any sharing of data is limited to what is necessary and proportionate for the relevant purpose and is carried out in accordance with applicable data protection laws.
International transfers
Where personal data is transferred outside the UK or European Economic Area by a processor or service provider, we will ensure that appropriate safeguards are in place to protect your data, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms required by data protection law.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, data minimisation, staff training, and regular review of our security arrangements. While no system can be completely secure, we work to ensure that any personal data held by Storage Marks Gate is protected in line with legal requirements and good industry practice.
Your data protection rights
You have a number of rights under data protection law in relation to your personal data. These rights apply subject to certain conditions and exemptions. They include:
The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how it is processed.
The right to rectification to request correction of inaccurate or incomplete personal data that we hold about you.
The right to erasure, sometimes known as the right to be forgotten, to request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it.
The right to restriction of processing to request that we limit the use of your personal data in certain situations, such as when you contest its accuracy or object to our processing.
The right to data portability to receive certain personal data in a structured, commonly used, machine‑readable format and, where technically feasible, to have that data transmitted to another controller, where the processing is based on consent or contract and carried out by automated means.
The right to object to processing where we rely on legitimate interests as our lawful basis, and you consider that your rights and interests override our reasons for processing. You also have the right to object at any time to direct marketing.
The right not to be subject to a decision based solely on automated processing, including profiling, that has legal or similarly significant effects on you, where applicable.
If you exercise any of these rights, we may need to verify your identity before responding. We aim to respond to all valid requests within the time limits set by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or legal requirements. When we make changes, we will update the date of the latest version and make the updated policy available. You should review this Privacy Policy periodically to stay informed about how we handle personal data.
Contact and complaints
If you have questions about this Privacy Policy or how Storage Marks Gate handles your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact methods made available on our official materials or at our premises.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we process your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
