Storage Marks Gate Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and removal-related services by Storage Marks Gate to you as a customer. By booking, using, or continuing to use any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business that books or uses our services.
Services means any storage, collection, delivery, packing, loading, unloading, removal, or related services provided by Storage Marks Gate.
Goods means the items and property that you deliver to, or ask us to handle, store, collect, transport, or otherwise manage.
Premises means any property or location where we provide services, including storage facilities, collection addresses, and delivery addresses.
2. Scope of Services
Storage Marks Gate provides storage services and may also provide associated removal, transport, loading, and unloading services. The precise scope of the services to be provided in each case will be set out in the booking confirmation or agreed in writing between you and us.
We reserve the right to refuse to provide services in relation to any items we consider unsafe, illegal, hazardous, or inappropriate for handling or storage.
3. Booking Process
All services must be booked in advance. A booking will be treated as an offer by you to purchase services from us in accordance with these Terms and Conditions.
We may request details of the services required, including but not limited to dates, addresses, access conditions, volume and type of Goods, and any special requirements. You must provide accurate and complete information.
A booking is not confirmed until we have accepted your request, provided a confirmation, and, where applicable, received any required deposit or prepayment. We may reject a booking request at our sole discretion.
Any quotation or estimate we provide is based on the information you supply and is subject to change if that information is inaccurate or incomplete, or if the scope of services changes.
4. Customer Obligations
You must ensure that we have safe, suitable, and reasonable access to the Premises at the agreed times. This includes arranging any necessary parking permissions, access codes, keys, or lift access.
You are responsible for adequately packing, protecting, and labelling your Goods unless you have specifically booked packing services with us. Items of a fragile, delicate, or high-value nature must be suitably protected and clearly identified.
You must not store or present for collection any prohibited or dangerous items, including but not limited to explosives, flammable liquids or gases, toxic or corrosive materials, perishable goods, live animals, plants, or any items that may cause harm, contamination, or nuisance.
You warrant that you are the owner of the Goods or have full authority from the owner to enter into this agreement and to authorise us to handle, transport, and store the Goods.
5. Payments and Charges
Unless otherwise agreed in writing, our charges are payable in accordance with the quotation or rate schedule provided to you at the time of booking. All charges are quoted in pounds sterling and may be subject to applicable taxes.
We may require a deposit or advance payment in order to confirm your booking. Any such requirement will be communicated to you during the booking process.
Payment for storage services is typically due in advance for the agreed storage period. Payment for removal or transport services is generally due on or before the date of service, unless different arrangements have been agreed.
If payment is not received when due, we reserve the right to withhold services, deny access to stored Goods, or exercise a lien over the Goods until all outstanding sums are paid in full. We may also charge interest on overdue amounts at a reasonable rate from the due date until the date of payment.
Additional charges may apply if the scope or duration of services changes, if there are delays or access issues outside our control, or if we are required to perform additional work not originally agreed.
6. Cancellations and Amendments
You may cancel or amend your booking by providing us with notice. The amount of notice required and any applicable charges will depend on the timing of your cancellation and the type of service booked.
Where you cancel a service within a reasonable time before the agreed start date, we will use reasonable efforts to minimise any cancellation charges. However, we may retain all or part of any deposit or prepayment to cover our costs and loss of business.
If you seek to cancel or amend a booking on short notice, we may charge a cancellation fee, which may be up to the full amount of the quoted charges.
We reserve the right to cancel or amend a booking where we are unable to perform the services due to events beyond our reasonable control, including severe weather, accidents, road closures, strikes, or other circumstances. In such cases, we will seek to reschedule the services or provide a refund for any services not provided, but we will not be liable for any resulting indirect loss.
7. Access to Stored Goods
Access to stored Goods is subject to our facility rules and security procedures and may be by appointment only. We may require identification and verification before granting access.
If you are in arrears with any payments, we may suspend your right of access until all outstanding sums are cleared.
You must not interfere with any other customer’s storage space or Goods and must comply with any instructions relating to safety and conduct within our facilities.
8. Liability and Exclusions
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
We will not be liable for loss or damage to Goods unless it is directly caused by our negligence or breach of contract. You are responsible for ensuring that your Goods are appropriately insured for their full replacement value.
We will not be liable for any loss or damage arising from inherent defects, natural deterioration, atmospheric or climatic conditions, vermin or pests, or the nature of the Goods themselves.
We will not be liable for any loss or damage arising from your failure to properly pack, protect, or label Goods, or from overloading containers, boxes, or furniture.
We will not be liable for loss of profits, loss of business, loss of use, loss of data, or any indirect, special, or consequential losses, whether or not we have been advised of the possibility of such losses arising.
To the extent permitted by law, our total liability in respect of any claim or series of claims shall be limited to a reasonable sum which reflects the level of our charges and the nature of the services, or any separate limit expressly agreed in writing with you. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded.
9. Customer Indemnity
You will indemnify us and keep us indemnified against all liabilities, claims, losses, damages, and expenses arising out of or in connection with:
a) your breach of these Terms and Conditions;
b) any inaccuracy in the information provided by you;
c) the presence of prohibited, dangerous, or illegal items among the Goods;
d) any claim by a third party in respect of ownership or rights in the Goods.
10. Waste, Rubbish, and Prohibited Materials
You must not present for storage or removal any waste that is classified as hazardous or controlled waste under UK law, including clinical, chemical, or industrial waste.
General household or office waste, including refuse, food waste, and any items intended for disposal, must not be stored as Goods. We are not a waste disposal operator and do not accept such materials except by specific prior arrangement.
If we discover that waste, prohibited materials, or hazardous items have been included with your Goods, we may, at our discretion and without further notice:
a) refuse to handle or store such items;
b) arrange for their removal, treatment, or disposal in compliance with applicable regulations; and
c) charge you for all costs, fees, and expenses arising from such removal, treatment, or disposal, including any regulatory charges or penalties.
You must comply with all relevant waste and environmental regulations and must not cause or permit any pollution, contamination, nuisance, or unlawful deposit of waste in connection with our services.
11. Right of Lien and Sale of Goods
We shall have a general and particular lien over all Goods in our possession for all sums due and owing to us by you in relation to any services provided.
If any amount due remains unpaid for a reasonable period after it has become due, we may, after giving you prior notice where practicable, sell some or all of the Goods and apply the proceeds towards the payment of the outstanding sums and any costs incurred in connection with the sale. Any remaining balance will be held for you, subject to any further claims that may arise.
12. Insurance
Our charges do not automatically include insurance for your Goods. You are strongly advised to arrange adequate insurance cover for the full replacement value of your Goods while they are in transit or in storage.
Any insurance arranged by you remains your responsibility. We are not responsible for any shortfall between the value of your Goods and any insurance proceeds.
13. Data Protection and Privacy
We will handle any personal information you provide to us in accordance with applicable data protection legislation in the United Kingdom. We will use your personal information to process bookings, provide services, manage accounts, and communicate with you about our services.
We may retain records of your bookings and related communications for a reasonable period for legal, accounting, and operational purposes.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the matter. We may ask you to provide details of your complaint in writing and to supply any supporting information.
We will investigate complaints in good faith and will work with you to attempt to reach a fair resolution. This complaints process does not affect your statutory rights.
15. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, fire, flood, industrial disputes, war, terrorism, civil unrest, government restrictions, or failure of utility or transport networks.
16. Variation of Terms
We may amend or update these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that booking or renewal.
Any significant changes will be made available through our usual communication channels. Continued use of our services following any changes will constitute your acceptance of the updated Terms and Conditions.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
19. Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation, or other document expressly agreed between you and us, constitute the entire agreement between you and Storage Marks Gate in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
